Shipping & Returns
Wright offers free standard shipping on all domestic orders. If you just can’t wait for your new clothes, select the expedited shipping option for a charge based on your location and order weight. Unfortunately, at this time we do not offer free pre-paid return shipping.
Unfortunately, we are unable to ship to a PO Box. Including one as your address will result in our customer care reaching out to you for an alternate address.
Shipping times may vary, but Wright ships most orders within two business days.
If you would like an update on your order status please contact customer care at email@example.com and a customer service representative will be happy to provide you with your order status and tracking information. Please include your order number (available in your confirmation email) and last name in your email to better help us assist you.
Returns & Exchanges
If for some reason you don’t love the items you purchased, we can help you exchange it for something you think you’ll like better. Contact us at firstname.lastname@example.org. Please keep in mind that every Wright item is completely unique and made from pre-owned clothing, vintage fabrics, or scrap wood. Each piece has flaws just like you that make it one-of-a-kind. We ask that you try to embrace those characteristics that make it beautiful and understand their unique qualities.
Once we receive your return package, please allow 10 business days for your return to be processed. Your refund will be credited back to the same card used to make your original purchase, and you will be notified via email once your return package is received and then again once your refund is completed.
All items must be unworn, with tags attached to be accepted for return. All returns must be set-up within 14 days from delivery date for refund, and 30 days from delivery date for store credit, or exchange.
We want you to be thrilled with your one-of-a-kind Wright items. We give you 14 days from receiving your order to decide to return it. To do so, simply email email@example.com and a customer care representative will handle your return.
Please note all returns for refund within a 14-day period. If your return items original form of payment exceeds our 14-day refund policy, we will issue an exchange or Wright merchandise credit. Unfortunately, at this time we are unable to issue refunds to original form of payment, if the invoice exceeds our 14-day window. When returning for credit or an exchange, should you need to set-up a return again, we are more than happy to issue you an RA! However, to receive a refund back to your credit card, the original invoice would need to be within our 14-day refund window.