Frequently Asked Questions
All sale items are Final Sale
All items must be unworn, with tags attached to be accepted for return. All returns must be set-up within 14 days from delivery date for refund, and 30 days from delivery date for store credit, or exchange.
PRODUCTS & AVAILABILITY
Are “Sold Out” items restocked?
Wright clothing is truly one of kind. Once an item sells, it is out of stock. We will add new items to our inventory as we produce them, so a slightly similar item may become available in the future.
Then why am I looking at “Sold Out” items on your product pages?
We keep items on the website as long as the window for customer returns is open. Once 14 days pass per our return policy (see below for details), that item will be removed from the website permanently.
Where can I try on Wright clothing in person/can I find your line in stores?
At the moment we are an exclusively e-commerce brand
How do Wright dresses fit?
Every body is different even if we are the same dress size. Because of this we always have measurements of every style listed. When in doubt measure it out. To find out how to correctly measure yourself for clothing or what the measurements mean go to our fit guide here.
Still have questions about the fit? Our team knows all about how they wear and can give you feedback and answer your questions. Contact them at firstname.lastname@example.org.
ORDERING & PAYMENT
My order won’t go through. What’s happening?
An error message indicates that there may be a problem with your credit card information, billing or shipping addresses. Please double check that your billing address matches exactly what your bank has on file, that your shipping address is not a PO Box and is in the current delivery area, that your card information is free from typos and that you are using the latest version of your web browser. Do not click the “Place Order” button more than once to avoid multiple authorizations.
If for some reason you are still receiving error messages, please contact email@example.com.
I definitely clicked the “Place Order” button more than once. Oops?
It happens. Email firstname.lastname@example.org and we’ll fix it.
Can I add an item to my order after I have placed it?
Unfortunately, items cannot be added to an existing order. Please place a new order for the item and if you would like your orders to be shipped together in order to waive additional shipping fees, contact us so we can alert our warehouse to these changes.
How do I change or cancel my order?
Please contact us immediately if you need to change or cancel your order. We process and ship orders the same day. Once our warehouse has processed your order, we will be unable to make any changes.
Where is my order confirmation?
Once your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
How much is shipping?
Wright offers free standard shipping on all domestic orders. If you just can’t wait for your new clothes, select the expedited shipping option for a standard charge based on your location and order weight. Unfortunately, at this time we do not offer free pre-paid return shipping.
Can you ship to a PO Box?
Unfortunately, we are unable to ship to a PO Box. Including one as your address will result in our customer care reaching out to you for an alternate address.
When will my order ship?
Shipping times may be vary, but Wright ships most orders within two business days.
How do I track my order?
If you have an account, you may check the status of your order at any time by logging in and selecting “View Order Status” from your account dropdown. If your order is “Awaiting Fulfillment,” it has been received and is being processed. If your order has “Shipped,” you will see a USPS tracking number.
If you do not have an account, please contact customer care at firstname.lastname@example.org and a customer service representative will be happy to provide you with your order status and tracking information. Please include your order number (available in your confirmation email) and last name in your email to better help us assist you.
RETURNS & CUSTOMER SERVICE
How do I make a return?
We want you to be thrilled with your one-of-a-kind Wright clothing. We give you 14 days from receiving your order to decide to return it. To do so, simply email email@example.com and a customer care representative will handle your return.
Please note all returns for refund within a 14-day period. If your return items original form of payment exceeds our 14-day refund policy, we will issue an exchange or Wright merchandise credit. Unfortunately, at this time we are unable to issue refunds to original form of payment, if the invoice exceeds our 14-day window. When returning for credit or an exchange, should you need to set-up a return again, we are more than happy to issue you an RA! However, to receive a refund back to your credit card, the original invoice would need to be within our 14-day refund window.
Do I have the option of an exchange instead of a return?
Of course! If for some reason you don’t love the item you purchased, customer care can help you exchange it for something you think you’ll like better. Contact them at firstname.lastname@example.org.
The items received don’t look like they did in the picture.
If for some reason your purchase doesn’t satisfy you once you see it in person, we are happy to arrange a return or exchange. Please keep in mind that every Wright item is completely unique and made from pre-owned, clothing and will continue to evolve as you wear it.
How long does it take to process a return?
Once we receive your package, please allow 10 business days for your return to be processed. Your refund will be credited back to the same card used to make your original purchase, and you will be notified via email once your return package is received and then again once your refund is completed.
Do you offer free pre-paid return shipping?
We do offer free outgoing shipping, however at this time we do not provide free return shipping.
Do you accept wholesale inquiries?
At this time, Wright is selling direct to customer only.
My publication is interested in featuring Wright product. How can I get in touch?
We’re so flattered! Email email@example.com and we will do our best to answer any questions and and accommodate your request.
I have a question, comment or concern about your content and/or marketing and media. Who should I contact?
Please email firstname.lastname@example.org and we will address your note as soon as we are able to.